Free shipping on orders over 50€

Return Policy

Paypal will refund your return shipping costs!

You just have to activate the Return Shipping Cost Refund Service* on Paypal’s page and pay via this method. Once activated, you can buy without worrying! Because if you receive a product that is not as you expected, Paypal will refund the product’s return shipping costs.

This promotion is only valid for Australia, Austria, Belgium, Denmark, Finland, France, Holland, Italy, Ireland, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, and 13 countries in Central and Eastern Europe (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia).

*You can activate the service and consult the conditions of the promotion in this link:


Contact us indicating your order number and cause and we’ll inform you on how to start the return process via our courier service.

  1. If the item is defective on receipt

Once Deflow has received the defective item, a new one will be sent to you. In this case, the exchange will always be for the same item or reference. You will only be invoiced for the first dispatch and we will assume the corresponding transportation costs once the defective item is returned and the replacement is dispatched.

The deadline for requesting the exchange of a defective product is 14 working days from the receipt of the order.

  1. If the item does not correspond to the one ordered

Frontera will bear all costs, for both the collection of the incorrect item and for the delivery of the correct one.

NOTE: Please do not send items back to us before we have authorized your request.

NOTE: If your case doesn’t correspond to the reasons described in points 1 or 2, please contact us via

back to top